Terms & Policies

RESERVATION POLICIES:

We don’t have a “hard policy”, but we do highly recommend that you book in advance via our website.  If the options you want are not available, we suggest you call us. We do keep some options available offline to accommodate adjustment needs for reserved groups or for walk-up clients.  Reserved items are distributed on a first come, first served basis.

CANCELLATION POLICY:

We will cancel all operations in the event of thunder and lightning storms in the area, or in cases of heavy rain or dangerous wind conditions.  You may cancel because, well…life happens…sometimes things come up that are out of your control.  We want you to enjoy the outdoor experience with us and we will work with you to re-book for another time. If that is absolutely not possible, we will refund your money based on the following criteria.  

  • More than 48hrs notice= full refund no questions asked

  • 48-24hrs=20% recovery fee or $40, whichever is less

  • 24hrs-4hrs=rebooking option only, no refunds

  • Less that 4hrs or no show=loss of booking, no refunds

It’s pretty simple.  However, it does take 5-10 business days for your money to hit your account…sorry, but like the weather, that’s not something we can control!

CHECK-IN:

NEW FOR 2022 - SIMPLY CHECK-IN PROCESS

  1. Park your vehicle at the Pinawa Suspension Bridge parking lot - cash parking $10 (town of Pinawa)

  2. Check-in with us 30-minutes before your scheduled float time (at the suspension bridge trailhead)  

  3. Drop off keys, review safety info and hop on our shuttle to the starting point to collect your tubes

FACILITIES:

We work in the great outdoors…This is natural land, not Disneyland!  Clients need to be prepared for the fact that there are no staircases or grab bars in nature and the land we operate on belongs to The Crown, Manitoba Hydro, Manitoba Infrastructure and Transportation and LGD of Pinawa. There are tight developmental restrictions associated with each of these entities.  

This means the parking area, check-in location and routes to and from the water are often uneven, rough and change subject to weather conditions.  There is a fairly steep and rocky decline to the starting point and a short uphill path at the exit point.  If you need additional information or assistance, please contact us in advance of booking. We advise all guests to wear some form of footwear and appropriate dress in all weather conditions.  

We do not control the washrooms or parking facilities.  Those are overseen and maintained by the town of Pinawa.  If you have concerns, please reach out to them at (204) 753.5100 or email: townoffice@pinawa.com

SAFETY AND MEDICAL CONCERNS:

Safety comes before fun.  All water activities pose a threat of injury or death.  All adult participants will be required to sign a waiver form for themselves and for any minor dependents.  Lifejacket use and other safety equipment and practices are mandatory for all people participating in canoeing, kayaking, or paddle boarding activities.  Additionally, some activities can be quite strenuous, especially under possible changing weather conditions.  It is the responsibility of each individual to ensure they are physically healthy enough for the appropriate activity.  Seek your doctor’s advice before participating in water activities.

OTHER THINGS TO REMEMBER

The channel float takes between 2-3 hours in optimal conditions. Wind direction and speed can shorten or lengthen the trip. Therefore, it is important to be hydrated and take water and sun screen for the trip to avoid dehydration, sunstroke and burns…but you already know that, right? What you might not know is that the channel is considered shallow, but does have deep spots and strong currents at various points. It is imperative to exercise caution and heed the advice of our onsite experts during safety debriefing.