Terms & Policies

RESERVATION POLICIES:

We don’t have a “hard policy”, but we HIGHLY RECOMMEND that you book in advance via our website or call/text to book at 204.751.0405. If the options you want are not available online or if you are booking for a group larger than 16, please call us to help. We do keep some options available offline to accommodate additional needs for pre-booked groups or for walk-up clients. Reserve inventory items are distributed on a first come, first served basis.

CANCELLATION POLICY:

We will cancel all operations in the event of thunder and lightning storms in the area, or in cases of heavy rain, dangerous wind conditions, very poor air quality and other uncontrollable and/or unforeseen circumstances that make floating unsafe or otherwise unavailable.

You may cancel because, well…life happens…sometimes things come up that are out of your control. We want you to enjoy the outdoor experience with us and we will work with you to re-book for another time. You can manage your own booking changes and cancellations up to 24hrs pre-float time using the self-serve link included with your float confirmation or contact us by text, email or call for assistance regarding a cancellation.

Phone (text preferred): 204.751.0405 or,
Email: info@floatandpaddle.ca

  • Clients will receive the choice of full refund or credit with a minimum of 24 hours notice

  • Clients will receive the choice of full refund or credit in case of Float and Paddle initiated cancellation due to weather or other unforeseen circumstances.

  • Clients who cancel within 24 hours of start time must call to cancel and will receive credit for future use only.

  • No-shows (or more than 1 hour late to scheduled float time) will be charged the full price.

It's a pretty sweet and simple policy! However, applicable refunds take 5-10 business days to hit your statement…sorry, but like the weather, banking systems are not something we control!

CHECK-IN:

It’s show and go baby!

  1. Park your vehicle at the Pinawa Suspension Bridge parking lot  (The town of Pinawa changes for parking via an app - we do not control the parking area)

  2. Check-in with us 30-minutes before your scheduled float time (at the float and paddle tent (White with blue and red)  

  3. Drop off keys, review safety info and hop on our shuttle to the starting point to collect your tubes

FACILITIES:

We work in the great outdoors…This is natural land, not Disneyland!  

Clients need to be prepared for the fact that there are no staircases or grab bars in nature and the land we operate on belongs to The Crown, Manitoba Hydro, Manitoba Infrastructure and Transportation and LGD of Pinawa. There are tight developmental restrictions associated with each of these entities.

This means the parking area, check-in location and routes to and from the water are often uneven, rough and change subject to weather conditions.  There is a fairly steep and rocky decline to the starting point and a short uphill path at the exit point.  If you need additional information or assistance, please contact us in advance of booking. 

We advise all guests to wear some form of footwear and appropriate dress in all weather conditions.  

We do not control the washrooms or parking facilities.  Those are overseen and maintained by the town of Pinawa.  If you have concerns, please reach out to them at (204) 753.5100 or email: townoffice@pinawa.com

SAFETY AND MEDICAL CONCERNS:

Safety comes before fun.  All water activities pose a threat of injury or death.  All adult participants will be required to sign a waiver form for themselves and for any minor dependents.  

Lifejacket use and other safety equipment and practices are mandatory for all people participating in canoeing, kayaking, or paddle boarding activities.  Additionally, some activities can be quite strenuous, especially under possible changing weather conditions.  It is the responsibility of each individual to ensure they are physically healthy enough for the appropriate activity.  Seek your doctor’s advice before participating in water activities.

Given the possibility of causing injury, damage to floats or fire, glass objects are strictly forbidden on the channel float.  

There is only one entry point and one exit point at the end of the float.  Unless there is an emergency situation once the float begins, floaters are not permitted to leave the waterway or trespass on adjacent land.

OTHER THINGS TO REMEMBER

The channel float takes between 2-3 hours in optimal conditions. Wind direction and speed can shorten or lengthen the trip.

Therefore, it is important to be hydrated and take water and sun screen for the trip to avoid dehydration, sunstroke and burns…but you already know that, right?

What you might not know is that the channel is considered shallow, but does have deep spots and strong currents at various points. It is imperative to exercise caution and heed the advice of our onsite staff during safety debriefing and when given instruction at any time.